Employee Engagement

The 3 Secrets to “Wow!”-Worthy Customer Service

Effective Customer Service | Customer Service Training | Customer Service Tips & Advice

Every time I fly JetBlue Mint, I’m reminded that great service is possible, even in an industry as hated-on as the airlines. Today I’m on a flight from San Francisco to NYC and enjoying every minute of it. When was the last time you said that about a flight?

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5 Employee Engagement Hacks That Cost You Nothing

It’s easy to blame employees for not caring, but the truth is employee engagement is all about leadership. (Yes, that means you.) Low employee engagement breeds everything from bad customers service to low productivity and it’s up to you to help break the cycle. Whether you have a formal team or lead many informal teams,…

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Four Secrets To Millennial Mentoring – A Retention Multiplier

Many of us are so time-strapped, we can barely fit another responsibility onto our plates. But as millennials join our companies and our teams, we need to adjust our expectations and responsibilities to them, so they can give us their best work. That includes mentoring. Millennials are eager for your input. In fact, a survey…

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How to Make Your Company Sexy to Millennials, Part 3

In Part 1 of this series, I explained how articulating your business goals in the right way can make you sexier in the eyes of Millennials. In Part 2, we talked about how to use social networks to attract 18 – 33 year olds to your business. Now, we’re going to learn how to dance…

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How to Make Your Company Sexy to Millennials, Part 2

Practically every leader I know is struggling with how to attract and retain employees from the Millennial generation. But today’s 18 – 33 year olds aren’t as easily won over as generations of the past. They’re not buying into the idea of doing their time, starting at the bottom, or sacrificing their lives for their…

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The 6 Secrets to Making Your Company Sexy to Millennials, Part 1

Let’s face it. Most of us aren’t as sexy as Google®, or Facebook®, or Uber. We don’t have ping pong tables in our lounges. Heck, we don’t even have lounges! Sure, we manage to pull-off the prerequisite lunch rooms, maybe even fancy capsule coffee machines, but our margins don’t afford us the luxury of fancy…

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5 Myths About Why Millennials Leave You

When it comes to laments about Millennials in the workforce, I’ve heard it all. Millennials are this. Millennials are that. The truth is, Millennials are, in many ways, no different from any other generation that preceded them. Generation X, Baby Boomers, even the Silent Generation’s workers were considered entitled, arrogant, and flighty by the generation…

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