Customer Service Revolution

Leverage the true power within your front line

You have strategic imperatives, and your employees are tasked with bringing them to life for customers. But satisfying today’s customers requires different skills than ever before. Is your front line equipped to succeed?

In this fully loaded, interactive presentation, Cindy gives front line employees and managers cutting-edge insights and customer service tools to build loyalty in every interaction.

Powerful, real world examples and Cindy’s signature humorous irreverence ensure every attendee leaves ready to commit heroic acts of customer service. Are you ready for your customer service revolution?

Ideal For: All Audiences

Key Themes
  • Creating a customer focused culture
  • Exceptional customer service
  • Employee engagement
  • Managing across generations
  • Creating customer loyalty


Audiences will learn:

  • The latest trends driving customer behavior
  • The powerful new role of front line employees
  • Easy action steps for building trust with customers
  • Techniques for managing customer expectations
  • Personal action plans for daily empowerment

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Cindy’s keynote brought down the house!
Director, Ultimate Software Annual Conference, 2000 Attendees
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