on-demand development

Development whenever and wherever needed for employers - and employees.

Engaging, interactive micro-learning modules created to move skills forward quickly by linking learning to everyday leadership activities. Delivered via desktop, mobile or tablet, these activity-based e-learning courses are designed to extend through all leaders and frontline employees while preserving internal resources.

Ideally suited to organizations who desire rapid skill development with flexibility in scale and delivery.

the courses

Courageous Leadership:
From Manager To Leader

Evolves managers to leaders by arming them with the specific skills needed to create agile, innovate and inspired teams.

Courageous Leadership:
Remind and Reinforce for Results

Create a proven cadence of learning with the 2-day workshop, followed by an interactive 6-month program of on-demand learning.

Courageous Leadership:
A Frontline Jumpstart

Energize your customer experience by arming your entire front line with a common language of customer engagement & peer communication.

Courageous Leadership:

From Manager To Leader

Every organization struggles with aligning large management teams to a common definition and execution of high performance leadership skills. By outlining a set of specific and unique courage-based tools, this course transforms  managers at every level into leaders able to build agile, productive and innovative teams.

Containing content previously only available in the exclusive 2-day live workshop, From Manager To Leader is an innovative program tailored to create the consistent and long-term leadership skill and understanding needed to drive accountability and results across the footprint.

For organizations with a desire to create alignment across leadership levels that positively impacts both employee and customer engagement, this course is the ideal first, big and courageous step on the journey.

key themes

outcomes

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  • creating engaging goals

  • in-the-moment & observational coaching

  • strategic leadership prioritization

  • courageous conversations

  • build a common language across organization

  • meet the needs of customer of the future

  • establish consistent leadership expectations

  • evolve managers of tasks to leaders of people

e-learning demo request

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Once attendees return to work, the difficult task of prioritizing and enacting their leadership skill development begins. Through this accessible, digestible and practical series, attendees of the 2-day workshops are not only reminded of the skills and concepts learned in the live event, but are efficiently and effectively guided on how to apply those lessons to their everyday leadership activities.

In addition to the skills reinforcement this course provides, there is also an innovative feature for on-demand development in real time - as and when the skills are actually needed.

Vital to all organizations who have participated in the 2-day live events, Remind & Reinforce For Results is your guarantee for the long-term learning, evolution and growth of high-potential leaders.

Courageous Leadership:

Remind and Reinforce for Results

key themes

outcomes

in action

  • recap concepts & skills taught in 2-day event

  • involving skills in everyday practice

  • managing roadblocks to courageous behavior

  • in-the-moment & observational coaching

  • continuous learning against leadership skills

  • tools for ongoing coaching & accountability

  • activates skills in real-world practice for consistent reinforcement

Courageous Leadership:

A Frontline Jumpstart

Created to build consistent customer experience across large footprint organizations, this fully customizable program jumpstarts every employee against the cause of customer experience.

Packed with powerful real-world examples and interactive learning, A Frontline Jumpstart gives teams a deep understanding of what today’s highly evolved customer requires, as well as providing the practical tools and techniques to go “above and beyond” in every interaction and build long-lasting relationships.

Ideal for organizations looking to gain a competitive edge through a proactive customer engagement approach and consistently impactful service execution, this program is uniquely tailored to give employees the skills and the desire necessary to build long-lasting bottom line results.

key themes

outcomes

book a demo

  • behaviours that drive customer loyalty

  • creating consistent & proactive service experiences

  • Ownership of the customer experience

  • sharing best practice & further team development

  • united organizational sense of purpose

  • skills needed to drive positive customer experience

  • a consistent language around service execution

  • ability for frontline staff to own their development

e-learning demo request

we'd love to show you more - please fill out the form below:

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"Cindy has helped transform the culture of our company."

KeyBank, CEO

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