cindy's blog

The One Secret to Great Leadership

How many screens do you have open? How many alerts are buzzing right now? I’m guessing you pride yourself on your fantastic multitasking capabilities, but that might be holding you back from being a great leader. I was recently at a client engagement in Brazil, and it gave me a chance to look at our…

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Four Ways Productive Leaders Own Their Day

We’re not talking about creating the flexibility to scoot out to a spin class – although that’s well and good. Instead this is about how the best leaders maintain their focus even when the world is flying at them like water from a firehose. When you strategically own your day as a leader, you can…

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Onboard Your Employees Like You Want Them to Stay Forever (Because You Do!)

So it’s obvious that a solid onboarding process makes good business sense. But make no mistake, though; an effective onboarding process is not about having them sign some forms and tossing them an employee manual. Here are four elements to help you crush the onboarding process. Begin onboarding BEFORE Day One. I repeat, all that…

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Five Secrets to Mind-Blowing Customer Service

We’ve all been there: The company whose customer service was so bad you wanted to throw your phone against the wall or yell something really unpleasant at the “customer service” rep (maybe even suggest a new title for their job?). Contrast that with the company whose service was so good, you walked away thinking, “Did…

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Four Reasons Your High-Performers Are Leaving – and How to Stop the Cycle

Attracting and retaining high-performing employees is an issue that almost every company grapples with today. In fact, nearly 90 percent of companies surveyed by Deloitte Consulting consider employee engagement and culture as one of their top challenges. So why are we inadvertently running off our high-performing employees? Usually it’s because we don’t understand what they…

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Five Year-End Questions Great Leaders Ask

Where’s the champagne? That might be the first question you think of as we near the end of 2016. But before you mark 2016 in the books, now is the ideal time to reflect on the year and how 2017 can be even better. Sure, most leaders are already doing that, but you might be…

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Four Leadership Lessons From a 5-Year-Old Ninja Warrior

This blog post is going to be a little exercise in patience. Here’s why: I came across the coolest video last week – it’s going viral so you might have seen it — but I am guessing you didn’t garner the same lessons that I did. I can’t help it: I see leadership takeaways around…

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5 Employee Engagement Hacks That Cost You Nothing

It’s easy to blame employees for not caring, but the truth is employee engagement is all about leadership. (Yes, that means you.) Low employee engagement breeds everything from bad customers service to low productivity and it’s up to you to help break the cycle. Whether you have a formal team or lead many informal teams,…

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Four Secrets To Millennial Mentoring – A Retention Multiplier

Many of us are so time-strapped, we can barely fit another responsibility onto our plates. But as millennials join our companies and our teams, we need to adjust our expectations and responsibilities to them, so they can give us their best work. That includes mentoring. Millennials are eager for your input. In fact, a survey…

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Leadership in the Buff – Lessons from A CEO Who’s Naked (But Not Afraid)

Just this week I received an email from the CEO of Buffer, one of the productivity apps I use, that was simply astonishing. In this open letter to his customers, CEO Joel Gascoigne shares the difficult news that Buffer had to lay off 10 people. The accompanying blog post went into even more depth –…

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