"This was a great interactive training. It really helped open up some new fresh ideas to implement with my team. Thank you!"
Manager, Retail Bank

Program Overview

The Customer of the Future TM is an experiential, digital coaching tool designed to help your employees win the hearts and minds of today's discerning and demanding customers.

Using real-world examples and an engaging, provocative approach, The Customer of the Future TM program unlocks the tools and techniques to go above and beyond to build long lasting relationships with customers.

 

Tell Me More

Create Customer Service Mastery

Engaged, interactive learning that builds customer service skills in both internal and external facing front-line and managerial employees. Those who can benefit include:

  • Customer Service Representatives
  • Relationship Managers
  • Account Managers
  • Team Leaders
  • Retail Staff
  • Front Office Staff
  • Back Office Staff

Outcomes

The Customer of the Future Digital Coaching creates customer focused employees who...

  • Deliver exceptional customer service in every interaction
  • Take full responsibility for the customer experience over the customer life cycle
  • Build customer loyalty over the long term
  • Differentiate your products and services through exceptional service
  • Improve bottom-line results via referrals & recommendations

Analytics & Insights

Real-time analytics & performance statistics give managers insight to prioritize coaching and performance discussions.

Branded to You

Your logo, colors and corporate language reinforce your company identity.

Share Best Practices

Engage employees and managers in a real-time conversation about customers and service.

 

Technically Integrated

Works with your existing Learning Management System (LMS) and integrates with Single Sign On (SSO).

Where the Front Line Works

Delivered via desktop, tablet and mobile.

Conversational & Humorous

Lessons delivered in Cindy’s signature humorous style make learning easy.

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