How to Make Your Company Sexy to Millennials, Part 2

Practically every leader I know is struggling with how to attract and retain employees from the Millennial generation. But today’s 18 – 33 year olds aren’t as easily won over as generations of the past. They’re not buying into the idea of doing their time, starting at the bottom, or sacrificing their lives for their

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5 Myths About Why Millennials Leave You

When it comes to laments about Millennials in the workforce, I’ve heard it all. Millennials are this. Millennials are that. The truth is, Millennials are, in many ways, no different from any other generation that preceded them. Generation X, Baby Boomers, even the Silent Generation’s workers were considered entitled, arrogant, and flighty by the generation

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4 Ways to Let Your Customers Know You Love Them

No matter what you sell, who you sell it to, what industry you’re in, what size your company is, or how long you’ve been in business—your success relies on one insistent, demanding, delightful, pernicious, exciting, terrifying, unfathomable and uncontrollable constant: your customers. Agreed? Yes? Then why-oh-why I am constantly stunned by the sheer number of

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3 Things We Can Learn from UPS’ Recent Failures

Something’s amiss at UPS. Promises are being broken. Children aren’t getting their holiday gifts. My boxes of books aren’t getting picked up. Even Amazon’s Jeff Bezos is considering switching to drones. Since my initial UPS post, I have been awash with stories from friends, colleagues, and former strangers (hey there!) who found me through the

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5 Things Beyoncé Can Teach You About Courage

Pshaw, you say. That girl doesn’t need courage, she can sing. She can move. But Beyoncé wasn’t always Beyoncé. She used to have two names, just like you. Courage is what allowed her to put in her 20,000 hours, to push through the crowd of less remarkable artists, to leap over the hurdles the industry

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Arghhh! What’s Happening to UPS?

They used to be so reliable. So solid. So … brown. Now, apparently, if you want a package picked up, you have to time it just right and run alongside the truck as it drives by. Trip on a crack in the pavement and you’re done for. Why so glum? Let me tell you a

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5 Things Chipotle Can Teach Your Company

Everyone’s all atwitter about Chipotle right now. Why? Because they’re redefining the fast-casual food industry with organic ingredients, sustainably farmed food, and a fresh, new way of managing people. Even those of us who work outside the hospitality industry can learn a few things from their success: Change is Good – Chipotle didn’t start out

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